Please allow 2 – 3 business days of processing and production time for your order to ship out.
• Average time: 5 – 10 business days
Circumstances out of our control (natural disasters, holidays, weather, etc.) may cause shipping postponements. While most packages will arrive on time, our carriers may experience circumstances and delays. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company’s responsibility.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, then cancellation is not possible. All you need to do is send us an email with the subject line “CANCEL”.
If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another one free of charge.
If we still haven’t managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours 🙂